Every year, the insurance company adds ~£100 to the car insurance, then we ring them and they immediately remove it.

Another little papercut from the profit incentive. Somebody won't know or care, free money

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@will in theory, illegal - should offer the same price as a new customer. In practice, insurers change the excess offered by £1 or other immaterial differences to maintain the ability to change existing customers more - as not “same policy”

@coral I love the pantomime of it - you know why you're calling, the poor person at the other end knows why you're calling, then you dance around with "can you help" and "let me run that through the computer" for ten minutes and then everything goes back to normal

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Darkdrop Coffee: Musky! Explosive! Almost certainly not actually brewed from bat guano! That's just Mr Wines' little joke.